Diagnose fast, fix once
Meter, scope, log, then act. A 98.4% first-visit fix rate on networking, HVAC controls and POS hardware.
About
A strong diagnostician with clean documentation, and the customer-side communication that turns one-off calls into long-term accounts.
Service numbers
2,400+Service callsAcross six years
98.4%First-visit fix rateIndustry average 78%
0Safety incidentsLast 1,500 days
4.96/5Customer ratingVerified after each job
First-visit fix rate
98.42026, Percent of calls fixed on the first visit
88202191202293.5202396202497.6202598.42026
How I work
The path
- 2023 to now
Senior field service technician
NorthPeak Technical Services
- Lead tech on 40+ commercial accounts across restaurants, retail and light industrial
- Cut mean time to repair from 4.2h to 2.6h with standard truck stock and pre-call diagnostics
- Mentor three junior techs; wrote the troubleshooting playbook the company now uses
- 2021 to 2023
Field service technician II
Brightline Systems
- Serviced HVAC controls, network gear and POS hardware across 120+ sites in the metro
- Held 99% SLA compliance on priority-one tickets for 24 months
- 2019 to 2021
Junior technician
MetroTech Repair
- Apprenticed under a master tech on commercial refrigeration and low-voltage cabling
Licences and certifications
EPA 608 UniversalOSHA 30Low-voltage certifiedNFPA 70E trained
Tools and systems
Cisco MerakiUbiquiti UniFiServiceTitanTridium NiagaraFluke 87V
Calls by site type
- Restaurants35
- Retail30
- Clinics20
- Light industrial15
Signed off by
Alex is the tech we ask for by name. He shows up, fixes it the first time, and explains what happened in a way our store managers understand.
Our building controls were a black box until Alex re-mapped and documented every controller. Trouble tickets dropped 60% in the first quarter.
Book a 15-minute call
Open to full-time and contract lead-tech roles in Seattle, or further for the right team.