Performance Dashboard
Six years keeping commercial sites running — restaurants, clinics, retail. Strong diagnostician, clean documentation, and the customer-side communication that turns one-off calls into long-term accounts.
Diagnose fast, fix once
Customer-grade comms
Safety & compliance
Senior Field Service Technician
Lead tech on 40+ commercial accounts — restaurants, retail, light industrial
Cut average mean-time-to-repair from 4.2h to 2.6h via standardized truck stock and pre-call diag
Mentor 3 junior techs; built internal troubleshooting playbook used company-wide
Field Service Technician II
Serviced HVAC controls, network gear, and POS hardware across 120+ sites in the metro
Maintained 99% SLA compliance on priority-1 tickets over 24 months
Selected for after-hours on-call rotation handling P0 outages
Junior Technician
Apprenticed under master tech on commercial refrigeration and low-voltage cabling
Completed 600+ break/fix tickets with 96% first-visit resolution
Earned EPA 608 Universal and OSHA 30 certifications during first year
“Alex is the tech we ask for by name. He shows up, fixes it the first time, and explains what happened in a way our store managers actually understand.”
“Our BAS was a black box until Alex re-mapped and documented every controller. Trouble tickets dropped 60% in the first quarter.”
“Highest first-visit fix rate on the team and the cleanest paperwork. Customers ask for callbacks just to thank us.”
Schedule a 15-min interview
Open to full-time, contract, and senior/lead tech roles — Seattle or relocation.